För oss är det viktigt att du som kund alltid kan nå oss, så att du kan lämna synpunkter och få svar på dina frågor. Därför har vår kundsupport aldrig stängt.

Frågor och svar

Här hittar du svar på många av de frågor som kan dyka upp när du ska hyra bil.

Mailformulär

Kontakta kundservice via Mailformulär

Ring oss

Hittar du inte svaret på din fråga är du välkommen att ringa vår flerspråkiga (Svenska / engelska / spanska / tyska / italienska / polska / franska / norska / danska) kundservice på 08 - 40 30 99 78.

Vissa länder har ett eget supportnummer. I andra länder använder vi ett gemensamt nummer, och du behöver för att knappa in SAC (Service Access Code) vid uppmaning. Om det inte finns något nummer som anges för ditt land kan du kanske använda vår WebPhone, skype:www.123CarHire.eu eller använd nummer från ett av grannländerna.

	UK	+44 (0)333 300 1056 +44 (0)203 740 2120
	Albania	Please use WebPhone or
	Andorra	Please use WebPhone or
	Austria	+43 720775512 (SAC 89441)
	Azerbaijan	Please use WebPhone or
	Belarus	Please use WebPhone or
	Belgium	+32 26810157 (SAC *108444)
	Bosnia and Herzegovina	Please use WebPhone or
	Bulgaria	+359 (2) 4913554 (SAC 89441)
	Croatia	+385 18000088 (SAC *108444)
	Cyprus	+357 22030216 (SAC 89441)
	Czech Republic	+420 296183088 (SAC 89441)
	Denmark	+45 44400123
	Estonia	+372 6991441 (SAC 89441)
	Finland	+358 (9)42704090 (SAC 89441)
	France	+33 (0)182885962
	Georgia	+995 322470290 (SAC *108444)
	Germany	+49 (0)89 721010 70123 (Cannot be called from withheld number)
	Greece	Please use WebPhone or
	Hungary	+36 19990177 (SAC *108444)
	Iceland	+354 5395011 (SAC 89441)
	Ireland	+353 14361726 (SAC *108444)
	Italy	+39 0692938862
	Kazakhstan	+7 (717) 2472839 (SAC 89441)
	Latvia	+371 67881529 (SAC 89441)
	Liechtenstein	Please use WebPhone or
	Lithuania	+370 52596171 (SAC 89441)
	Luxembourg	Please use WebPhone or
	Macedonia	Please use WebPhone or
	Malta	Please use WebPhone or
	Moldova	Please use WebPhone or
	Monaco	Please use WebPhone or
	Montenegro	Please use WebPhone or
	Netherlands	+31 208005070 (SAC *108444)
	Norway	+47 21953762 (SAC *108444)
	Poland	+48 223821123
	Portugal	+35 1308800868
	Romania	+40 312296001 (SAC *108444)
	Russia	+7 4957776675 (SAC 89441)
	San Marino	Please use WebPhone or
	Serbia	Please use WebPhone or
	Slovakia	+421 233070430 (SAC 89441)
	Slovenia	+386 17778299 (SAC 89441)
	Spain	+34 951247186
	Sweden	+46 812410099 (SAC 89441)
	Switzerland	+41 (0)225085586
	Turkey	Please use WebPhone or skype:www.123CarHire.eu
	Ukraine	+380 891205777 (SAC 89441)
	VOIP / SIP / IP Phone	SIP:This email address is being protected from spambots. You need JavaScript enabled to view it.
	Skype
Outside Europe you mayuse the following numbers:
	USA	+1 332-910-7500 +1 424-308-0100
	Argentina	+54 1152170773 (SAC 89441)
	Australia	+61 288800433 (SAC 89441)
	Bahrain	+973 16199399
	Brazil	+55 2140420067 (SAC 89441)
	Canada	+1 6478491220
	Chile	+56 225821190 (SAC 89441)
	Dominican Republic	+1 8299465944 (SAC 89441)
	Israel	+972 25695085 (SAC 89441)
	Japan	+81 645604000 (SAC *108444)
	Kazakhstan	+7 7172472839 (SAC 89441)
	Malaysia	+60 327727348
	Mexico	+52 5585262722 (SAC 89441)
	New Zealand	+64 48894910 (SAC 89441)
	Panama	+507 8367775 (SAC 89441)
	Peru	+51 16419063 (SAC *108444)
	Singapore	+65 31589183
	South Africa	+27 105001866 (SAC *108444)
	Thailand	+66 600035450 (SAC 89441)
	VOIP / SIP / IP Phone	SIP:This email address is being protected from spambots. You need JavaScript enabled to view it.
	Skype	skype:www.123CarHire.eu

Fax

	USA	+1 424-308-0200
	UK	+44 (0)207 100 6336
	Italy	+39 0692918805
	Germany	+49 (0)89 721010 77550 (Cannot be called from withheld number)

Postal Address

123CarHire.eu XOIT Business Solutions Unit 1436 PO Box 6945 W1A 6US London United Kingdom

123CarRental.com XOIT Business Solutions 575 5th Avenue 14th Floor New York, NY 10017 USA

You may call us directly here from our website using our new WebPhone on the right. The call is 100% web based, and it's completely free of charge.

The WebPhone requires:

• a broadband connection
• a headset, or microphone and speakers
• the latest version of Chrome, Opera or Firefox

When prompted, please allow the WebPhone to access your microphone, otherwise our support rep. will not be able to hear you.

Do not close the popup window until after you have ended your call, or you will be disconnected!

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What do I need to make a successful web call?

Here are two main conditions to make this experience possible:

(1) You need the latest version of Chrome, Edge,Opera or Firefox as these are the only browsers today that support this technology.

(2) You also need a working microphone and speakers, and you’ll need to make these accessible to your browser by clicking “Allow” at the top of the browser popup window when prompted (after clicking to call).

Also note: If you are using a mobile or tablet browser, the device itself needs enough computing power to handle the media stream in the browser— We find that only the latest devices can handle this.

It’s telling me to share my microphone/speakers?

Using our WebPhone requires your browser’s access to your microphone and speakers. If you are using Chrome, please be sure to check the top of your browser window for Allow—Click Allow. In Firefox, please select the small camera icon in the upper left hand corner of your browser and press “Share devices” in the dropdown.

I clicked to call on my mobile/tablet, and it’s not working?

It is possible that device doesn’t have enough computing power to run the call in the browser. Please try on a PC if you’re interested.

I clicked to call, but I hear nothing while the call is going? Sound seems broken?

Please check to see your speaker volume is audible. If your volume is up, it is possible your speakers are not working with your browser properly for this application. You can troubleshoot by checking your speaker settings in your browser. It is also possible you are experiencing a  intermittent network-related issue.

I clicked to call, but the caller can’t hear me?

It is possible your microphone is not working with your browser properly for this application.You can troubleshoot by checking your microphone settings in your browser. It is also possible you are experiencing a intermittent network-related issue.

I clicked to call and nothing happened?

Please be sure your pop-up blocker didn’t block the pop-out window.

Why is the Call us Now! button grayed out?

The button is grayed out when you are visiting a site with an unsupported browser. Please check your browser and ensure you are visiting this site in the latest version of Chrome, Opera or Firefox.